About Me
I’m an aspiring Data Analyst actively building strong analytical and technical skills through hands-on projects, professional experience, and continuous learning. I work with SQL, Python, Excel, Tableau, and Power BI, and I enjoy transforming raw data into meaningful insights that support business decisions. With a background in IT Support and Desktop Support, I’ve developed a solid foundation in problem-solving, trend analysis, documentation, and stakeholder communication. My experience logging and analysing large volumes of support tickets has strengthened my ability to identify patterns, understand processes, and translate technical information clearly, all skills that directly support effective data analysis.
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Skills & Technologies
Education
Bachelor of Business Information Technology
AIH
Information Technology
Graduated from BIT in 2021
Diploma in Information Technology
Queensford College
Information Technology
Diploma in Information Technology
Certificates & Achievements
Professional certifications and continuous learning achievements
LinkedIn data analyst Foundation certification
Completed this Certification in 2025
Work Experience
IT Support Specialist
at Trucell
Oct 2024 — July 2025- Handled and logged large volumes of user requests using ITSM tools (Halo PSA), developing strong skills
- in data entry accuracy, ticket categorization, prioritization, and workflow analysis.
- Managed user onboarding/offboarding, ensuring correct access permissions-improving understanding of
- data security, user management, and process documentation.
- Utilized remote support tools like N-able and AnyDesk to troubleshoot systems, strengthening analytical
- and problem-solving skills.
- Supported Office 365 administration (account creation, password resets, mailbox management), gaining
- hands-on experience with organizational data structures and cloud systems.
- Documented issues, resolutions, and system changes, contributing to knowledge base articles and
- process improvement initiatives.
Desktop Support Technician
at SMBC
Sept 2023 — Oct 2024- Supported over 500 users across multiple locations, improving ability to analyse trends in incidents,
- recurring issues, and system performance.
- Assisted in Windows 10- Windows 11 migration pilots, including image deployment and system testing
- building experience in data validation, quality checks, and reporting migration outcomes.
- Worked extensively with Dell hardware, performing diagnostics and tracking repairs-strengthening
- attention to detail and technical data documentation.
- Delivered clear technical explanations to non-technical users, enhancing communication skills essential
- for data storytelling and insight delivery.
- Collaborated with cross-functional teams to identify root causes of issues and provide structured
- solutions-a transferable skill for data analysis and problem-solving.
Featured Projects
A collection of projects that showcase my skills and experience
Social Media Analysis
Role: Student Data Analyst
-Cleaned and analysed engagement data using Excel (PivotTables, charts). -Built a simple Tableau dashboard to show engagement trends and top-performing posts.
Tech Stack: Excel & Tableau
Link coming soon.
Sales & Order Analysis
Role: Student Data Analyst
-Used SQL to pull and summarize sales data -Created Excel reports to track revenue, order counts, and product performance.
Tech Stack: SQL & Excel
Link coming soon.
Order SLA Tracking
Role: Student Data Analyst
-Analysed order processing times and identified overdue orders. -Created a small Excel dashboard to monitor SLA performance
Tech Stack: Excel & SQL
Link coming soon.
Get in Touch
Connect with me on any of the platforms below. I'm open to collaborations, opportunities, and exciting projects!